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Showing posts from October, 2015

Customer service training and ROI

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Success of a business depends upon good customer service...

Quality customer service is at the center of any company's success. A business relies upon its customers in order to grow and, if poor customer service is offered by a company, people will simply take their business elsewhere.

How lack of planning contributes to small business failure

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Small business failure can be attributed to many causes and it is difficult to narrow it down to just one reason why a company would fail. However, if the reason had to be narrowed down to just one, it would probably be due to a lack of planning.


Benefits and drawbacks to businesses during daylight saving time

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In the United States, the concept of daylight saving time was first developed by Ben Franklin in the late 18th century, but was not put fully in to practice in the U.S. until the Uniform Time Act was passed by Congress in 1966.

Patent, trademark or copyright? What’s the difference?

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Patents, trademarks and copyrights are different kinds of intellectual property protected by U.S. law. These protections include federal rights, international protections, and common-law rights of action should any kind of intellectual property be stolen or damaged.

How to write a good company privacy policy

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A good company privacy policy is an essential in today's business environments. With so much controversy over the past several years relating to the Internet, marketing and privacy, businesses are smart, for both themselves and the consumer, to put together a good privacy policy.

Is outsourcing customer service risky business?

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Outsourcing occurs when a company opts to send business processes to another company, usually overseas, to handle the task. Many companies perceive this as very beneficial for two reasons.

How to initiate change in corporate culture

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The very nature of business typically calls for change at some time or another. When the need does arise, initiating change in the corporate culture can be a huge undertaking. 

Why weak marketing contributes to small business failure

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Marketing is an essential part of running a business and, for the small business, weak marketing can help contribute failure.

The value of punctuality in business environments

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Time is an interesting concept. Some cultures put a high priority on time while others take more of a lax attitude towards the clock. 

Ways businesses can demonstrate good corporate social responsibility

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Businesses are launched with the goal of earning money. While it's true there are some companies started with an altruistic goal in mind,

What is the actual cost of a data breach?

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Technology has drastically transformed the way business is done. The benefits cannot be ignored. Overall, tech can decrease costs and increase both efficiency and productivity.

What motivates employees to do a good job?

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Employees that do a good job are valuable assets to any business. Staff who are motivated typically have strong morale and this benefits the entire organization. 

Why ethics and profitability can co-exist in business environments

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Business ethics is a topic which can garner some pretty strong feelings. And then there are some who believe business ethics is an oxymoron, and there is no room in a capitalistic structure. 

Top ways to create a great customer experience

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Providing optimal customer service has become essential in today's business environments.  Companies that do not treat customers fairly or with higher levels of respect are likely going to find themselves easily beat out by the competition.


Security risks associated with employee mobile devices

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Over time as technology becomes more heavily integrated in routine business processes, organizations have had to take a serious look at security concerns.

What to consider when launching a home business

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In recent years, local economies that are struggling in terms of ongoing unemployment find hopeful entrepreneurs are beginning to explore home business opportunities.