All Things Business and Tech

People look forward to getting feedback after a lot of effort has been put into a project or job. While the hope is to receive positive feedback from a boss or customer, this isn't always the way things go. It can be pretty disappointing when it happens. For many people, the initial gut reaction to negative feedback is not usually good. It's human nature to sometimes get defensive and, when negative feedback occurs, it is sometimes instinctual to have an adverse reaction to this kind of critique. However, it doesn't have to be that way. Image credit: Pixabay Turn a negative into a positive The very heart of the word "negativity" sounds pessimistic and its connotation isn't a feeling people anticipate or usually want to experience. It is often hard to accept negative feedback, even when offered as constructive criticism. If this happens to you, you can either take the negative feedback as a put-down or you can accept it at face value and use it to you...

Live chat features on business websites have grown far past being a nicety. In our fast-paced society where we expect quick results, we've become increasingly inclined to expect a rapid response to our inquiries. Live chat customer service effectively fills this demand. Email is great because it's convenient, and telephone options are also important to offer to those who want a more “personal” touch, but the one thing live chat features offer that their predecessors don't is the combination of convenience, personalization and speed. With live chat options, customers get a combination of all three.

Technology is second nature in today's business environments. It's unusual in today's world to find a business that operates solely on old-fashioned cash registers and does not take credit cards. While there are a few out there, those establishments are far from the norm.

Ever deal with a company that tries to sell you a bogus deal or a poor quality product? Or maybe you have seen they just aren't being truthful? If you have, from the customer perspective , you know d eceptive advertising is poor business practice.

While there may still be a few holdouts, most businesses have picked up on the fact that technology can enhance operations and be a good cost-savings factor. They've also realized the many ways technology can create a better customer experience - in fact, many businesses can't function without various forms of tech these days. 

Customer appreciation ideally should be an all-year occurrence for any business, however the holidays are a time where an extra boost in acknowledgment and gratitude is a nice idea to spread good will. Without loyal customers a business will struggle to survive, never mind thrive. Making a focused effort to show customers much they are valued can go a long way.

In today's sales environment the customer is in the driver's seat. Companies can no longer get away with shoddy service, poor quality or making customers wait extraordinary amounts of time. People expect, and can demand, instant results and be able to get it because there are so many other options on the market.

In our society most everything is digitized and scanned through computer automation. The retail industry has, at this point, pretty much long been migrated to automated processes. The days of hand-priced merchandise is mostly extinct. 

Losing consumer confidence is a serious issue for businesses. One of a company's primary goals should be to gain consumer trust, so when this valued trust is lost, this is not an issue to take lightly.

Many business owners would give their eye teeth to fully know the secrets to keeping customers. Customers are heart of any business, as it is their patronage that enables a company to remain operational.

Dealing with an angry customer on the phone is typically one of the least desirable aspects of working in customer service. It is less probable a customer will call with a compliment so it's probably best to be always be prepared for a complaint and/or an angry customer anytime that phone rings.

Image credit: Pixabay Success of a business depends upon good customer service... Quality customer service is at the center of any company's success. A business relies upon its customers in order to grow and, if poor customer service is offered by a company, people will simply take their business elsewhere.

Image credit: Pixabay Outsourcing occurs when a company opts to send business processes to another company, usually overseas, to handle the task. Many companies perceive this as very beneficial for two reasons.

Providing optimal customer service has become essential in the modern business environment. Companies that treat customers unfairly or with low levels of respect are likely going to find themselves easily beat out by their competition.