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Showing posts with the label technology

Is cyberloafing a problem for employers?

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Over the past few years the buzz word "cyberloafing" has appeared in many circles. According to Webopedia , the term is a slang word that describes employees who spend their working hours engaging in online activities that do not have anything to do with work. In March 2013, U.S. News reported on a study published by Kansas State University. The research Image credit: Pixabay found between 60 and 80 percent of people cyberloaf. Also sometimes referred to as "cyberslacking", some say this has become a real problem when it comes to the level of productivity; others say -- not so much. What are Cyberloafers Doing? Employees that cyberloaf are involved with a number of different activities which are fall into two general categories: entertainment and personal business. In the leisure realm of things, people tend to engage in: Social media Online games Video watching, streaming and viewing live events Instant messaging applications to ch...

Can 'too much' tech create negative customer experiences?

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Technology is second nature in today's business environments. It's unusual in today's world to find a business that operates solely on old-fashioned cash registers and does not take credit cards. While there are a few out there, those establishments are far from the norm.

Ways technology creates a better customer experience

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While there may still be a few holdouts, most businesses have picked up on the fact that technology can enhance operations and be a good cost-savings factor. They've also realized the many ways technology can create a better customer experience - in fact, many businesses can't function without various forms of tech these days. 

Effects of technology on internal business communications

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Communication is an important consideration when doing any kind of business. Without strong communication, businesses are likely to find themselves plagued with significant problems, both internal and external to the organization.